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These terms govern how your ez2 resul account works — what you can do, what we maintain, and how both sides handle the relationship. Availability depends on local law and eligible regions in the Philippines; reviewing these terms before you use the service is your starting point.
When you open an account with us and use any part of the service — whether that is browsing game titles from Spadegaming, JDB or Habanero, moving funds through GCash or InstaPay, or accessing your account on mobile — you are agreeing to the conditions laid out here. These terms are not a formality; they describe the actual rules your account runs on. We keep this document updated when the service changes, and the version shown here is the one currently in effect. If a change materially affects how you use your account, we aim to signal that through your account notification path before it takes effect. Use of the service after an update means you accept the revised terms. If any clause here conflicts with local law applicable in your region of the Philippines, that local law takes precedence to the extent required. We do not override Philippine legal protections with these terms. Questions about a specific clause can be raised through the support routes listed further on this page. Payment context — GCash, InstaPay, PESONet — is covered under the transactions section of our policy, not as a separate document.
GCash transactions fall under the transaction and wallet policy section of these terms.
InstaPay transfers are subject to the same account-level conditions described here.
PESONet transfers follow the policy terms that apply to all account wallet movements.
Not every interaction with our brand falls under the same rule. Understanding what these terms actually cover helps you know where to look when something needs clarifying. We spell out four distinct areas below so you can locate the right policy path without guessing.
Your login, session behaviour, account wallet and any action you take while signed in are all covered by these terms. This includes how you open, maintain and close an account with us.
Wallet movements — including those made through GCash, InstaPay or PESONet — sit inside the scope of these terms under our transaction conditions. Specific limits and verification steps are shown in your account.
Game content supplied by studios such as Spadegaming, PlayStar and Microgaming is subject to those studios' individual game rules as well as our platform conditions. Both layers apply simultaneously.
External services — including payment processors and network providers — operate under their own terms. We do not override their conditions, and our terms do not extend to actions that take place entirely outside our platform.
These terms are not only obligations — they also define what you are entitled to do. You can request a record of your account activity at any time through the account history section after login. If your registered details are incorrect, the account settings page shows the fields you can update directly; for changes that require verification, the support team handles them once you provide the necessary information. Raising a question about a specific clause is straightforward: use the support contact routes on this page and reference the clause number or section name. We aim to respond within a reasonable period and to explain the relevant policy position clearly. If you believe a transaction was processed incorrectly, the dispute route is through account support — describe the transaction reference and the issue, and we will review the record. Closing your account is also a supported action; the process is outlined in your account settings and can be completed through support if you prefer.
Account transaction history and session logs are accessible in your account dashboard after login. You do not need to contact support to see your own activity.
Personal details that you entered at registration can be reviewed in account settings. Changes that affect verification need to go through the support channel with appropriate documentation.
If a clause in these terms is unclear or you want to understand how it applies to your situation, contact us through the support paths on this page and we will walk through the relevant section with you.
Disputes, account corrections and closure requests are all handled through our support team. Provide your account reference and the details of your query so we can locate the right record.
If something in these terms raises a question you cannot resolve by reading the relevant section, the routes below connect you directly with our support team. Policy questions, account corrections and transaction disputes all go through the same channels.
Start a live chat session from the support icon in your account. This is the quickest path for questions about specific clauses or account conditions.
Send a written query to our support address if you need a documented response. Include your account reference and the policy section your question relates to.
The help centre inside your account covers common policy topics and account management steps. Check there first — your answer may already be set out in plain terms.
These terms describe not just what you can do but how we manage the information attached to your account. Here is how we handle the main areas that affect your experience.
We retain account data for as long as your account is active and for a further period required by applicable law. You can request a summary of what is held through the support contact route. Retention periods are not indefinite and follow the policy set out in the full data section of these terms.
We use session cookies to keep your account state consistent across pages. Persistent cookies support features like remembered preferences. You can manage cookie behaviour through your browser settings; doing so may affect how parts of the service display for you.
Account access is controlled by your login credentials. We recommend keeping your password unique to this service. If you suspect unauthorised access, the account security section lets you change your password immediately; for further steps, contact support with your account reference.
To request corrections to personal data we hold, or to ask about how a specific part of these terms applies to your account, contact us in writing through our email support route. We will confirm receipt and follow the review process set out in our policy.
These answers cover the policy questions we hear most often. If your question is not here, the support routes in the contact section above are the next step.
These terms apply from the moment you open an account and use any part of the service, including browsing, depositing through GCash or InstaPay, or playing any game title in the lobby. Continuing to use the service after a terms update also constitutes acceptance.
We aim to notify you through your account notification path before a material change takes effect. The terms page always shows the current version. Checking this page after any account notification is the most direct way to see what has changed.
Yes. Your account dashboard after login shows your full transaction record, including all wallet movements. You do not need to contact support to access this. If a record appears incorrect, raise it through the support contact route with the transaction reference.
Contact support through live chat or email and describe the specific clause and the situation. We will review the relevant record and policy position and respond. Where applicable local law in the Philippines provides you with additional rights, those rights are not reduced by these terms.
Account closure is a supported action. You can initiate it through account settings or by contacting the support team directly. We will confirm the closure process and the steps required, including how any remaining wallet balance is handled in line with our transaction policy.
Yes. GCash, InstaPay and PESONet each operate under their own service conditions. When you use these rails to move funds, both their terms and ours apply simultaneously. Our terms cover the account and wallet side; the payment provider's terms govern their side of the transfer.