App / Sports
This policy explains exactly what information ez2 resul collects, how we use it, and what choices you have over your own records. Access and data handling depend on local law and are available where local law permits.
When you open an account with us, we collect the details you provide during registration — your name, contact information and the credentials you use to log in. When you make a transaction through GCash, InstaPay or PESONet, we record the reference and amount as part of your account history; we do not store your e-wallet PIN or banking credentials directly. We also collect session data — device type, connection timestamps and pages visited — to keep your account secure and to understand how the service is being used. This data is not sold to third parties. We may share limited account details with payment processors or identity verification services where required to complete a transaction or to comply with applicable law. Cookies and similar tools are used to keep you logged in across sessions and to remember your preferences. You can manage cookie behaviour through your browser settings, though doing so may affect how certain account features appear. All data handling is subject to applicable Philippines law and the terms of eligible regions where access is permitted.
Our policy applies to data we collect and process directly through ez2 resul. It does not extend to third-party sites or services linked from our pages. Understanding the boundary helps you know who to contact when a question arises.
Registration details, login history and any account changes you make are fully within the scope of this policy. You can request a review of these records by contacting our support team through the path described in the Support section below.
Payment references from GCash, InstaPay and PESONet transfers appear in your account history and are covered here. The policies of those payment providers govern the data they hold on their own platforms — that falls outside our scope.
Data generated when you browse game categories, read policy pages or interact with account tools on ez2 resul is captured in session logs and is covered by this policy. No game content from studios forms part of your personal data record.
Links to external services, including payment gateways or identity verification tools, lead to platforms with their own policies. We are not responsible for how those services handle your data once you leave our environment.
You have real, actionable choices over the data we hold about you. Reviewing your account history is straightforward — log in and navigate to your account dashboard, where transaction records, login timestamps and registered contact details are all visible. If something looks incorrect — a wrong email address, a mismatched name, or a contact number that needs updating — you can edit editable fields directly in account settings. For fields that require manual correction on our side, reach out to our support team with the specific detail you need changed and we will process the update. If you want to understand what data we hold beyond what the dashboard shows, or if you have a question about how a particular piece of information was collected, you can submit a written request through the contact path listed in the Support section. We aim to respond to data-related queries within the timeframe required by applicable law in eligible regions.
Log in and check your account dashboard. Transaction references, session history and your registered contact details are shown there. What appears on that screen is the active record we hold for your account.
Editable fields — like your contact number or linked e-wallet reference — can be updated directly in account settings. Fields that need manual correction can be flagged to our support team through the contact path described below.
If you want to know specifically what information we collected at a particular point, or why a certain data field exists, send a written query to our support contact. We will identify the relevant data and explain the basis for collecting it.
Where applicable law in your region supports it, you may request that we delete personal data we hold about you. Submit the request in writing through support. We will confirm which data can be removed and which must be retained for legal or account-security reasons.
For any question about this privacy policy — data access, correction requests, cookie settings or retention queries — use the contact paths below. We handle policy questions separately from general account support so your request reaches the right team.
Send your data-related query in writing to our support email. Include your registered account contact and a clear description of your request so we can locate the relevant record.
Our live chat is available through the account portal. For privacy questions, open a chat session and let the agent know it is a data or policy matter — they will route it to the right team.
For routine record reviews, your account dashboard is the first stop. Login history, transaction references and registered details are all visible there without needing to contact support.
We take a few concrete steps to keep your account data secure and to be transparent about how long we hold it. Here is what each area looks like in practice.
Account credentials and session data are stored with access controls that limit which internal systems can read them. We do not store your GCash, InstaPay or PESONet authentication details — only the transaction reference and amount that appear in your account history.
We use cookies to maintain your login state and to recognise your device across return sessions. You can clear or block cookies through your browser settings at any time, though some account features may behave differently as a result.
We keep account and transaction records for as long as your account is active and for the period required by applicable law after it closes. If you request deletion, we will confirm what can be removed immediately and what must be retained to meet legal obligations.
When this policy changes, we update the version on this page. Continued use of your account after a policy update means you have had the opportunity to read the revised terms. Check this page periodically to stay current with how we handle your data.
These are questions we receive most often about how personal data is handled, what your rights are and how to act on them.
We collect the name, contact details and credentials you provide at registration. Once your account is active, we also log session data — device type, timestamps and the pages you visit — to keep your account secure and to operate the service correctly.
We record the transaction reference and amount that appear in your account history. We do not store your e-wallet PIN or bank login credentials. Those remain with your payment provider, and their own privacy policy governs what they hold.
Log in and open your account dashboard. Transaction history, registered contact details and login timestamps are visible there. If you need information beyond what the dashboard shows, send a written request to our support team and we will identify the relevant records.
Editable fields — such as your contact number — can be updated directly in account settings. For fields that require manual correction on our side, contact our support team, specify the detail that needs changing, and we will process it.
We share limited account details only with payment processors or identity verification services where it is required to complete a transaction or to comply with applicable law. We do not sell personal data. Third-party services linked from our pages have their own policies.
Send a written deletion request through our support contact. We will confirm which data can be removed right away and which records must be retained to meet legal or account-security obligations under applicable law in your eligible region.